Digital Services
Agencies are modernizing and developing digital services to transform how they interact with citizens. With design and technology, government digital services include secure online platforms, automation and data integration to improve service efficiency, accessibility and responsiveness to public needs.
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Enhancing the Taxpayer Experience with Tech Innovation
Leaders take a closer look at the business process, automation, recruiting and retention, and data analytics to continuously modernize technology and improve digital services.
24m watch -
VA’s New Mobile App Centralizes Veteran Services
The VA: Health and Benefits app is improving customer experience by centralizing veteran services.
5m read -
Enhancing Customer Experience for Federal Student Aid
The Education Department has been overhauling its digital services for improved UX design.
23m listen -
NCA is Using Technology to Improve Memorial Services
Memorial Affairs Undersecretary Matthew Quinn prioritizes tech in veteran memorial programs.
5m read -
Digital Remembrance Platform VLM Impacts Veteran Community
New developments in VA’s profile pages for veterans laid to rest help family members memorialize their legacy.
10m watch -
Federal Agencies Explore AI Use Cases to Prevent Bias
Critics worry AI will exacerbate disparities, but some federal AI officials believe the technology can identify biases and promote equity and fairness.
5m read -
IRS Developing New Digital Services, Community Partnerships
The agency is expanding its digital services and community partnerships to streamline the taxpayer experience.
3m read -
GAO, VA are Leveraging Data to Improve Customer Experience
Data leaders from GAO and VA discuss how they’re collecting user feedback to improve CX.
5m read -
Memorializing Veterans with 'Veterans Legacy Memorial'
Digital service leaders discuss the progress in a program that aims to have an online remembrance platform for every veteran interred in national cemeteries.
16m read -
Integrating VA Services Through Login.gov
VA is working to integrate its core services through the Login.gov portal, providing a more convenient and secure way of accessing veteran benefits.
13m listen -
Human-Centered Design is the Bloodline of VA's Digital Services
Samara Strauss discusses how VA's digital services team is leveraging human-centered design to improve veterans' experience and services.
15m listen -
Security-Focused Agencies Tackle Integration Challenges of Digital Services
Low code and other cloud capabilities are used throughout DOD to ease transformation of digital services development.
7m read
