Digital Services
Agencies are modernizing and developing digital services to transform how they interact with citizens. With design and technology, government digital services include secure online platforms, automation and data integration to improve service efficiency, accessibility and responsiveness to public needs.
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VA Website Redesign Essential for Improved Customer Experience
The agency sees iterative design and user testing as vital for improving VA services and incorporating new technology.
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How Blockchain Can Spark Efficiencies, Innovation in Small Businesses
Experts tell Congress how the technology can drive costs down, while boosting security and operations.
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How HHS is Transforming Grants Management
The agency is implementing blockchain along with other tech to modernize the current system.
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Inside HHS’s Proof of Concept for Software Asset Management
The project could bring visibility, reduced risk and cost-savings into HHS’s software assets.
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These Were the IT-Driven Improvements at HHS in 2019
The Department of Health and Human Services reported significant strides it made in digital services, data initiatives and IT modernization in health care in its 2019 annual report published last week.
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USDS Experts: Design With, Not For, Users
The government needs to provide products and digital services that allow users to easily accomplish what they need to do, according to experts from the U.S. Digital Services discussing tech development challenges and ways to mitigate issues before they arise using human-centered design.
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