human-centered design

• Customer Experience
• Data

Agencies are working with their users to determine which technologies will improve the digital experience.

• Cloud

The agency is creating a culture around cloud technologies.

• Digital Services

The IRS is releasing a number of online tools for taxpayers in the coming weeks in its ongoing effort to expand digital accessibility and resources for the public.

The Department of Labor is developing robotic process automation bots to advance business processes and expedite operations, the department’s Chief of Emerging Technology Krista Kinnard said at GovernmentCIO Media & Research’s AI Gov Series: Future of RPA virtual event.

HCD is improving CMS’s tools for cloud cost transparency and operational excellence.

• GovCast
• Customer Experience

VA leads incorporate the veteran experience in all facets of digital development.

As the military begins to act upon its digital modernization project and recently released data strategy, Defense Department Deputy Chief Data Officer James Cully stressed the importance of humility, open-mindedness and differing perspectives in the process.

The Centers for Medicare and Medicaid Services is getting ready to support millions of people looking to purchase health care coverage next month through Healthcare.gov, the federal health insurance marketplace.

The agency is coupling API development with a focus on human-centered design to lay the groundwork for both current modernization and future initiatives.

The agency saw substantial improvements in how it applies technology to better service veterans.

Preemptive stand-up of teleconferencing and easing employee work with IT helped the agency to go fully remote within days.

The project exemplifies the direction the center is taking to make AI operational across the Defense Department.