IRS
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Former Federal Tech Leaders Push for Government Delivery Reform
After leaving government in 2025, April Harding and Maureen Klovers launched We The Doers to elevate frontline expertise and strengthen modernization efforts across agencies.
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Treasury Taps Frank Bisignano in New CEO Role at IRS
SSA Commissioner Frank Bisignano becomes the IRS’s first CEO and brings private-sector experience and dual-agency leadership.
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White House Executive Order Seeks to Modernize Federal Digital Services
The America by Design initiative directs agencies to adopt design-driven approaches, standardize services and improve user experience.
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How Federal Leaders See AI as a Catalyst for their Mission
Federal agencies are strategically integrating AI to reduce administrative burden and improve critical services for mission delivery.
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Doing More with Less is Muscle Memory for IRS, Former Deputy CIO Says
Darnita Trower discusses her experience, the legacy she’s left behind and how she pushed the IRS to modernize itself,
20m watch -
IRS Makes Direct File Code Public as Lawmakers Debate Program’s Fate
The agency sees the Direct File source code as beneficial to government digital services despite what happens with it in proposed budgets.
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Feds Modernize Services to Improve User Experience
Tech leaders at CMS, USPTO and IRS are leveraging tech and bolstering security to drive new efficiencies and enhance user experience.
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Agencies Grapple With Multi-Channel Comms for CX
IRS and Labor officials say that providing multiple communication channels come with backend integration work.
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IRS CX Efforts Come With a New Acquisition Office
The agency is using Inflation Reduction Act funds to transform the taxpayer experience through digital tools and technology.
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IRS Hits New Milestone Amid Federal CX Priorities
Federal agencies discuss customer experience initiatives impacting tech developments around taxes, health care and immigration.
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Federal Leaders' 3 Pieces of Advice to Women Technologists
Federal women across government shared advice for how other women can grow their careers in technology and public service.
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IRS Tax Filing Pilot Part of Digital-First Customer Experience Plan
Many taxpayers increasingly expect flexible, easy and self-directed digital interactions, agency leaders said.
5m read
