IRS
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IRS Makes Direct File Code Public as Lawmakers Debate Program’s Fate
The agency sees the Direct File source code as beneficial to government digital services despite what happens with it in proposed budgets.
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Feds Modernize Services to Improve User Experience
Tech leaders at CMS, USPTO and IRS are leveraging tech and bolstering security to drive new efficiencies and enhance user experience.
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Agencies Grapple With Multi-Channel Comms for CX
IRS and Labor officials say that providing multiple communication channels come with backend integration work.
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IRS CX Efforts Come With a New Acquisition Office
The agency is using Inflation Reduction Act funds to transform the taxpayer experience through digital tools and technology.
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IRS Hits New Milestone Amid Federal CX Priorities
Federal agencies discuss customer experience initiatives impacting tech developments around taxes, health care and immigration.
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Federal Leaders' 3 Pieces of Advice to Women Technologists
Federal women across government shared advice for how other women can grow their careers in technology and public service.
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IRS Tax Filing Pilot Part of Digital-First Customer Experience Plan
Many taxpayers increasingly expect flexible, easy and self-directed digital interactions, agency leaders said.
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How Agencies are Upskilling the Workforce in AI
Federal officials are putting in place new training and education methods to ensure its overall workforce understands the technology.
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IRS Taps Rajiv Uppal as New CIO
The tax agency is in the middle of a large-scale digitization effort.
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How Zero Trust Solutions Stop Fraud at the IRS
Health and civilian agencies see major benefits from ICAM solutions, a pillar of zero trust, when protecting IT systems from phishing scams and fraudsters.
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Enhancing the Taxpayer Experience with Tech Innovation
Leaders take a closer look at the business process, automation, recruiting and retention, and data analytics to continuously modernize technology and improve digital services.
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Chinese Cyberattacks, Cyber Crime Remain Top Threats for FBI Director
FBI Director Christopher Wray is focused on taking action against cyber adversaries.
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