IRS

• Artificial Intelligence
• Customer Experience

IRS and Labor officials say that providing multiple communication channels come with backend integration work.

• Customer Experience
• Data
• Digitization
• Supply Chain

The agency is using Inflation Reduction Act funds to transform the taxpayer experience through digital tools and technology.

• Artificial Intelligence
• Customer Experience
• Digital Services
• Health care

Federal agencies discuss customer experience initiatives impacting tech developments around taxes, health care and immigration.

• Workforce

Federal women across government shared advice for how other women can grow their careers in technology and public service.

• Customer Experience
• Data
• Digital Services
• Digitization
• Workforce

Many taxpayers increasingly expect flexible, easy and self-directed digital interactions, agency leaders said.

• Artificial Intelligence
• Data
• Workforce

Federal officials are putting in place new training and education methods to ensure its overall workforce understands the technology.

• Digitization
• People
• Workforce

The tax agency is in the middle of a large-scale digitization effort.

• Cybersecurity
• Zero Trust

Health and civilian agencies see major benefits from ICAM solutions, a pillar of zero trust, when protecting IT systems from phishing scams and fraudsters.

• Video
• Customer Experience
• Data
• Digital Services
• GovFocus
• Workforce

Leaders take a closer look at the business process, automation, recruiting and retention, and data analytics to continuously modernize technology and improve digital services.

• Cybersecurity

FBI Director Christopher Wray is focused on taking action against cyber adversaries.

• Customer Experience
• Digital Services

The agency is expanding its digital services and community partnerships to streamline the taxpayer experience.

• Customer Experience

The agency is broadly redesigning its public-facing applications to be more efficient and user-friendly.