IRS

• Video
• Customer Experience
• Digitization
• GovFocus

IRS Enterprise Digitalization and Case Management Office Co-Director Justin Abold-LaBreche and USPTO CIO Jamie Holcombe discuss how they are embracing innovative technologies.

• GovCast

Join our senior researchers for a behind-the-scenes look at current IRS projects.

• Video
• Data
• GovFocus

IRS Enterprise Digitalization & Case Management Senior Advisor Mitch Winans and NetDocuments Vice President of Product Jill Schornack share how digitalization efforts they’re taking are making a difference for their customer communities.

• GovCast

The agency is undergoing a cultural transformation to bring new digital experiences to the taxpayer.

The IRS procurement chief is focusing on skilling and culture change for successful RPA adoption.

• Customer Experience

Leaders at GSA, IRS and VA discuss new digital services that help customers navigate government services.

• Customer Experience
• Data

Agencies are working with their users to determine which technologies will improve the digital experience.

• GovCast

Digital services will transform how the agency interacts with taxpayers.

• Cybersecurity
• Data
• Zero Trust

As the IRS nears the mid-point of its six-year modernization plan, the agency's CIO maps out priorities for the future.

• GovCast

The office is transforming how IRS employees engage with taxpayers.

• Customer Experience

Diversity, equity, inclusion and access are cornerstones for federal agencies as they deploy new tools and services.

• Workforce

There are different ways to build a culture of change, including business readiness assessments and employee engagement.