Customer Experience
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GSA Takes on the Digital Experience
The agency is creating new efforts to help government meet new OMB directives.
10m read -
Collaboration Enables Faster Health Care Innovation
Leaders from BARDA, CMS, DOD and VA discuss evolving cross-government health collaborations at the 2022 iEX Conference.
5m read -
The White House Lays Out Its Digital Customer Experience Guidance
An OMB memo and a White House fact sheet prioritize ways that Americans can best interact with agencies online.
19m listen -
DOT Targets Improved CX for Airline Travelers Through New Digital Services
The agency sees data sharing and transparency helping hold airlines accountable for improved air travel experience.
7m read -
'We Want to Get This Right': Human-Centered Design Guides Modernization at VA
VA is leveraging human-centered design to modernize for the veteran experience, according to VA tech leaders at the 2023 HIMSS conference in Chicago.
7m read -
Low-Code Has Power to Improve CX in Government
As agencies work toward improving customer service and experience, low-code software development can help also reduce costs.
7m read -
Tools to Improve the Federal Customer Experience
Hear how GSA and Maximus are driving targeted, practical IT improvements to enhance customer experience.
30m watch -
Beware the Shadow IT With Remote Work, Poor User Experience
The use of unauthorized technology has become increasingly prevalent in the remote work environment, weakening cybersecurity.
7m read -
The Tech Behind the New Social Security Website
Social Security Administration Acting Chief Business Officer Eric Powers explains the redesigned ssa.gov site and discusses tech supporting the effort.
7m read -
Live from AFCEA West: Digital Tools are Modernizing CX for DISA, DOD Cloud
The agency is creating new workforce efficiencies for DOD’s new cloud computing era.
9m listen -
How to Cultivate Optimal User Experience in Tech Modernization
Tech modernization initiatives need critical tools to keep the user experience top of mind.
7m read -
Data, Digital Services Will Drive Federal IT in 2023
Health and civilian agencies expect to build off progress to improve health equity, smarter IT acquisitions and better customer experience through digital services.
7m read
