Digital Services
Agencies are modernizing and developing digital services to transform how they interact with citizens. With design and technology, government digital services include secure online platforms, automation and data integration to improve service efficiency, accessibility and responsiveness to public needs.
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How AI Will Continue to Advance Biometric Tech
At Identity Week, Arun Vemury discussed how error rates in facial recognition have dropped over the past decade thanks to machine learning.
12m listen -
TSA is Innovating Digital Identity Solutions with AI
At Identity Week, Jason Lim talked about the ways that digital identity is changing the way people travel securely.
10m listen -
FedRAMP Has a New Director Amid Policy Update
The cloud security compliance program has a permanent director for the first time in three years with Pete Waterman's appointment.
3m read -
The Digital Tool Measuring VA PACT Act Feedback, Trust
The customer experience tracker uses listening tools to give agency leadership a window into the veteran experience.
6m read -
Labor CIO Gundeep Ahluwalia Departs, Deputy Takes Acting Role
The former CIO led major digital transformation efforts around digitization, customer experience and data modernization.
2m read -
Fulcrum Strategy Matches IT Needs Throughout DOD
Released in June, the Defense Department's IT strategy coalesces upper- and lower-level tech needs at the agency.
5m read -
GSA Hackathon Winners Produce AI Search Engine, Interface
Hackathon participants worked on how to use AI to improve customer experience and responsiveness on government websites.
3m read -
IRS Hits New Milestone Amid Federal CX Priorities
Federal agencies discuss customer experience initiatives impacting tech developments around taxes, health care and immigration.
2m read -
Federal Tech Leads Reflect on What Makes Great CX
Following mandates to improve the customer experience, officials are embracing new workforce development approaches.
3m read -
VA Hits Milestone With 2 Million App Downloads
Officials say interest in the mobile application is an indicator of the tool’s staying power and importance of VA's digital transformation.
5m read -
IRS Tax Filing Pilot Part of Digital-First Customer Experience Plan
Many taxpayers increasingly expect flexible, easy and self-directed digital interactions, agency leaders said.
5m read -
Agencies Want to 'Demystify' Generative AI to See Greater Adoption
Managing concerns over generative AI capabilities requires sharing best practices and use cases for workflows.
2m read
