Digital Services

• Customer Experience
• Digital Services
• People

The former CIO led major digital transformation efforts around digitization, customer experience and data modernization.

• Cloud
• Customer Experience
• Cybersecurity
• Digital Services

Released in June, the Defense Department's IT strategy coalesces upper- and lower-level tech needs at the agency.

• Artificial Intelligence
• Customer Experience
• Digital Services

Hackathon participants worked on how to use AI to improve customer experience and responsiveness on government websites.

• Artificial Intelligence
• Customer Experience
• Digital Services
• Health care

Federal agencies discuss customer experience initiatives impacting tech developments around taxes, health care and immigration.

• Customer Experience
• Cybersecurity
• Data
• Digital Services
• Workforce

Following mandates to improve the customer experience, officials are embracing new workforce development approaches.

• Customer Experience
• Digital Services
• Digitization
• Health care

Officials say interest in the mobile application is an indicator of the tool’s staying power and importance of VA's digital transformation.

• Customer Experience
• Data
• Digital Services
• Digitization
• Workforce

Many taxpayers increasingly expect flexible, easy and self-directed digital interactions, agency leaders said.

• Artificial Intelligence
• Digital Services
• Future of Work
• Workforce

Managing concerns over generative AI capabilities requires sharing best practices and use cases for workflows.

• Data
• Digital Services
• Digitization
• Workforce

Members of DOD's board exploring digital business transformation said that standards and culture are some of the keys to technological change.

• Cybersecurity
• Digital Services

A new advisory supports the National Cyber Strategy's call for shifting responsibility for cybersecurity to developers.

• Digital Services
• Digitization

VA Undersecretary Matthew Quinn told Congress that IT modernization will improve ability to find, connect to records.

• Digital Services
• Workforce

CIO Alexis Bonnell said technology-minded organizations should focus on culture and goals before the tech itself.