Digital Services
Agencies are modernizing and developing digital services to transform how they interact with citizens. With design and technology, government digital services include secure online platforms, automation and data integration to improve service efficiency, accessibility and responsiveness to public needs.
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- Artificial Intelligence
- Customer Experience
- Data
- Digital Services
- Digitization
- Electronic Health Records
- Health care
- Health IT
- Workforce
VBA Uses Automation to Tackle Claims Surge, Augment Workforce
VBA leverages automation and AI to streamline claims processing and reduce backlogs, while keeping humans central to the process.
4m read -
Doing More with Less is Muscle Memory for IRS, Former Deputy CIO Says
Darnita Trower discusses her experience, the legacy she’s left behind and how she pushed the IRS to modernize itself,
20m watch -
VA CIO Targets Modern IT and Smarter Workforce Alignment
Agency leaders told lawmakers they are focused on trimming legacy systems and restructuring its workforce to streamline operations.
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Fed Efficiency Drive Includes Code-Sharing Law, Metahumans
By reusing existing code instead of rewriting it, agencies could dramatically cut costs under the soon-to-be-enacted SHARE IT Act.
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IRS Makes Direct File Code Public as Lawmakers Debate Program’s Fate
The agency sees the Direct File source code as beneficial to government digital services despite what happens with it in proposed budgets.
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- Artificial Intelligence
- Cloud
- Customer Experience
- Cybersecurity
- Defense
- Digital Services
- Health IT
- Presidential Transition
- Workforce
Federal Agencies Tout Tech in President Trump’s First 100 Days
Defense modernization and health care restructuring landed among some of the key IT highlights within the president's first few months.
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Acting TMF Executive Director Eyes AI to Drive Efficiency
Acting TMF Executive Director Jessie Posilkin looks to AI to modernize government's IT infrastructure and improve efficiency.
5m read -
Federal IT Efficiency Summit
The Efficiency Summit is a must-attend for agency decision-makers looking to streamline IT modernization efforts that save taxpayers money.
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VA Restructures Workforce to Cut Costs, Increase Efficiency
The agency is restructuring its workforce to streamline operations, invest in technology and improve veteran services.
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Trump Names Gregory Barbaccia New Federal CIO
Army veteran and former Palantir head takes over as federal CIO and will oversee government's $70+ billion IT budget.
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- Data
- Digital Services
- Digitization
- Electronic Health Records
- Health care
- Health IT
- Presidential Transition
New Year, New Administration: What's Next for VA in 2025
VA sets its sights on modernizing its EHR, advancing interoperability and adopting emerging tech amid the presidential transition.
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RICE is a Key Ingredient of DOT’s IT Modernization
DOT's recently launched RICE platform streamlines application development to improve efficiency, security and public-facing services.
5m read