Digital Services
Agencies are modernizing and developing digital services to transform how they interact with citizens. With design and technology, government digital services include secure online platforms, automation and data integration to improve service efficiency, accessibility and responsiveness to public needs.
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Former Veterans Experience Chief Reflects on 3 Years at VA
John Boerstler led major customer experience programs that helped improve the agency's trust score and influence work across the government.
6m read -
Digital Services are Transforming NASA Missions
Shawn Chittle discusses his extensive background at private sector software companies and how he uses this experience to drive key user-centric design principles that ultimately powers the technology behind NASA’s space exploration mission.
20m listen -
Data Tools Are Helping Inform Natural Disaster Response
Geospatial intelligence tools are helping the public make informed decisions around emergencies like Hurricane Milton and wildfires.
4m read -
Micky Tripathi: ASTP Getting a New Digital Service
Newly reorganized ONC is gearing up to tackle new priorities in AI policy and services with new personnel and divisions.
5m read -
Feds Prioritize Open-Source Software Security Initiatives
With the first open-source office established at CMS, a White House-led open-source group aims to advance many other initiatives in 2025.
3m read -
How AI Will Continue to Advance Biometric Tech
At Identity Week, Arun Vemury discussed how error rates in facial recognition have dropped over the past decade thanks to machine learning.
12m listen -
TSA is Innovating Digital Identity Solutions with AI
At Identity Week, Jason Lim talked about the ways that digital identity is changing the way people travel securely.
10m listen -
FedRAMP Has a New Director Amid Policy Update
The cloud security compliance program has a permanent director for the first time in three years with Pete Waterman's appointment.
3m read -
The Digital Tool Measuring VA PACT Act Feedback, Trust
The customer experience tracker uses listening tools to give agency leadership a window into the veteran experience.
6m read -
Labor CIO Gundeep Ahluwalia Departs, Deputy Takes Acting Role
The former CIO led major digital transformation efforts around digitization, customer experience and data modernization.
2m read -
Fulcrum Strategy Matches IT Needs Throughout DOD
Released in June, the Defense Department's IT strategy coalesces upper- and lower-level tech needs at the agency.
5m read -
GSA Hackathon Winners Produce AI Search Engine, Interface
Hackathon participants worked on how to use AI to improve customer experience and responsiveness on government websites.
3m read
