customer experience
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AI Brings ‘Tremendous Promise’ to Security, Traveling Experience
Agency leaders are looking at responsibly integrating the emerging technology into agency operations.
7m read -
The Building Blocks of Federal AI
Artificial intelligence presents potential breakthroughs for government agencies not seen since the internet was first introduced.
15m read -
GSA Takes on the Digital Experience
The agency is creating new efforts to help government meet new OMB directives.
10m read -
Collaboration Enables Faster Health Care Innovation
Leaders from BARDA, CMS, DOD and VA discuss evolving cross-government health collaborations at the 2022 iEX Conference.
5m read -
The White House Lays Out Its Digital Customer Experience Guidance
An OMB memo and a White House fact sheet prioritize ways that Americans can best interact with agencies online.
19m listen -
DOT Targets Improved CX for Airline Travelers Through New Digital Services
The agency sees data sharing and transparency helping hold airlines accountable for improved air travel experience.
7m read -
New Acquisition Framework Makes NASA’s Procurement Process Thrive
NASA's new framework will be key to achieving acquisition excellence, enhancing the procurement process and improving innovative practices.
50m listen -
Education Department Improves Customer Experience Through Digital Services
The Department of Education enhances the digital experience for 16 million users through implementation of the 21st Century Integrated Digital Experience Act.
20m listen -
Live From HIMSS 2023: The Tech Tools Boosting Veteran Experience
VEO’s Executive Director of Multi-Channel Technology talks the latest developments bolstering the veteran experience.
19m listen -
Low-Code Has Power to Improve CX in Government
As agencies work toward improving customer service and experience, low-code software development can help also reduce costs.
7m read -
Tools to Improve the Federal Customer Experience
Hear how GSA and Maximus are driving targeted, practical IT improvements to enhance customer experience.
30m watch -
Unlocking Benefits of Hybrid Cloud for Collaboration, UX
Hear how hybrid cloud solutions are being used to expand data access, improve interoperability and enhance overall user experience.
21m watch
