customer experience

• Customer Experience

As agencies work toward improving customer service and experience, low-code software development can help also reduce costs.

• Video
• Customer Experience
• Digital Services
• GovFocus

Hear how GSA and Maximus are driving targeted, practical IT improvements to enhance customer experience.

• Video
• Cloud
• Data
• GovFocus

Hear how hybrid cloud solutions are being used to expand data access, improve interoperability and enhance overall user experience.

• HealthCast

With the Health and Benefits mobile app hitting 1 million downloads, tech is enabling access to key services.

• Customer Experience
• Digital Services

Social Security Administration Acting Chief Business Officer Eric Powers explains the redesigned ssa.gov site and discusses tech supporting the effort.

• GovCast
• Cloud
• Customer Experience

The agency is creating new workforce efficiencies for DOD’s new cloud computing era.

• Workforce

Federal agencies executing DEIA strategies in support of White House executive order 14035 reported improved morale and detailed plans to bolster workforce recruitment.

• HealthCast
• Health IT

Join our researchers for a look back at 2022’s top health IT trends and what to expect in 2023.

• Partner Content
• Customer Experience

Tech modernization initiatives need critical tools to keep the user experience top of mind.

• Customer Experience
• Data
• Digital Services

Health and civilian agencies expect to build off progress to improve health equity, smarter IT acquisitions and better customer experience through digital services.

• Artificial Intelligence
• Cloud
• Customer Experience
• Cybersecurity
• Data

Narratives around zero trust, AI and user experience will drive ongoing developments in defense technology.

• GovCast

John Boerstler explains how customer experience initiatives are building trust among veterans.