customer experience
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A Reflection on User Experience From DOD's First CXO
Colt Whittall highlights some of the initiatives that helped set the stage for transformed digital experience at the Air Force.
5m read -
DOD Deputy CIO's Tech, Cyber Priorities for 2024
Leslie Beavers outlines how her office is enabling innovation for key efforts including zero trust, 5G connectivity, cloud and more.
3m read -
Education CISO Sees Zero Trust as Key to Improved CX
Identity management remains a focal point for the agency as it enters the second phase of its zero-trust migration plan.
4m read -
Inside CISA’s ‘Secure by Design’ Framework
The agency’s guidance helps software manufacturers create cyber-secure products amid evolving threats.
20m listen -
AI Brings ‘Tremendous Promise’ to Security, Traveling Experience
Agency leaders are looking at responsibly integrating the emerging technology into agency operations.
7m read -
The Building Blocks of Federal AI
Artificial intelligence presents potential breakthroughs for government agencies not seen since the internet was first introduced.
15m read -
GSA Takes on the Digital Experience
The agency is creating new efforts to help government meet new OMB directives.
10m read -
Collaboration Enables Faster Health Care Innovation
Leaders from BARDA, CMS, DOD and VA discuss evolving cross-government health collaborations at the 2022 iEX Conference.
5m read -
The White House Lays Out Its Digital Customer Experience Guidance
An OMB memo and a White House fact sheet prioritize ways that Americans can best interact with agencies online.
19m listen -
DOT Targets Improved CX for Airline Travelers Through New Digital Services
The agency sees data sharing and transparency helping hold airlines accountable for improved air travel experience.
7m read -
New Acquisition Framework Makes NASA’s Procurement Process Thrive
NASA's new framework will be key to achieving acquisition excellence, enhancing the procurement process and improving innovative practices.
50m listen -
Education Department Improves Customer Experience Through Digital Services
The Department of Education enhances the digital experience for 16 million users through implementation of the 21st Century Integrated Digital Experience Act.
20m listen