customer experience
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IRS Tax Filing Pilot Part of Digital-First Customer Experience Plan
Many taxpayers increasingly expect flexible, easy and self-directed digital interactions, agency leaders said.
5m read -
Connectivity Drives Future of Defense
The Defense Department is strategizing new operating concepts ahead of future joint force operations.
8m read -
Defense Planning Commission Recommends Common Analytics System
The group's report says that data modernization is critical to streamlining and providing agility to budgeting process.
3m read -
CMS Digital Transformation Relies on Agility
The agency’s digital strategy chief provides a look at how the organization is piloting new concepts to bring about change quickly.
7m watch -
DHS Releases Zero-Trust Implementation Strategy
The strategic approach recalls previous efforts made by the agency and highlights five key areas of focus for agency components.
3m read -
Federal Digital Experience Hinges on Design, Building Trust
The recent moon landing and health insurance are some programs that benefit from strong human-centered design in digital transformation.
5m read -
A Reflection on User Experience From DOD's First CXO
Colt Whittall highlights some of the initiatives that helped set the stage for transformed digital experience at the Air Force.
5m read -
DOD Deputy CIO's Tech, Cyber Priorities for 2024
Leslie Beavers outlines how her office is enabling innovation for key efforts including zero trust, 5G connectivity, cloud and more.
3m read -
Education CISO Sees Zero Trust as Key to Improved CX
Identity management remains a focal point for the agency as it enters the second phase of its zero-trust migration plan.
4m read -
Inside CISA’s ‘Secure by Design’ Framework
The agency’s guidance helps software manufacturers create cyber-secure products amid evolving threats.
20m listen -
AI Brings ‘Tremendous Promise’ to Security, Traveling Experience
Agency leaders are looking at responsibly integrating the emerging technology into agency operations.
7m read -
The Building Blocks of Federal AI
Artificial intelligence presents potential breakthroughs for government agencies not seen since the internet was first introduced.
15m read
