customer experience
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IRS Hits New Milestone Amid Federal CX Priorities
Federal agencies discuss customer experience initiatives impacting tech developments around taxes, health care and immigration.
2m read -
FDA CIO Looks to Expand Modernization Plans
CIO Vid Desai outlines how his office is considering workforce development and emerging technology across the enterprise.
4m read -
Federal Tech Leads Reflect on What Makes Great CX
Following mandates to improve the customer experience, officials are embracing new workforce development approaches.
3m read -
CDC's New Website Keys in on User Experience
As a part of CDC’s “Moving Forward” project, the agency unveiled a new website. The user experience drove the heart of the project.
2m read -
Building Cyber Resiliency in Federal Systems
Constructing strong networks and systems is imperative for government agencies. With more resilient systems, agencies will be able to continue operating and bounce back quickly if a security breach occurs.
15m read -
IRS Tax Filing Pilot Part of Digital-First Customer Experience Plan
Many taxpayers increasingly expect flexible, easy and self-directed digital interactions, agency leaders said.
5m read -
Connectivity Drives Future of Defense
The Defense Department is strategizing new operating concepts ahead of future joint force operations.
8m read -
Defense Planning Commission Recommends Common Analytics System
The group's report says that data modernization is critical to streamlining and providing agility to budgeting process.
3m read -
CMS Digital Transformation Relies on Agility
The agency’s digital strategy chief provides a look at how the organization is piloting new concepts to bring about change quickly.
7m watch -
DHS Releases Zero-Trust Implementation Strategy
The strategic approach recalls previous efforts made by the agency and highlights five key areas of focus for agency components.
3m read -
Federal Digital Experience Hinges on Design, Building Trust
The recent moon landing and health insurance are some programs that benefit from strong human-centered design in digital transformation.
5m read -
A Reflection on User Experience From DOD's First CXO
Colt Whittall highlights some of the initiatives that helped set the stage for transformed digital experience at the Air Force.
5m read
