customer experience
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IRS, USPTO Talk Digitalization Processes within IT Modernization
IRS Enterprise Digitalization and Case Management Office Co-Director Justin Abold-LaBreche and USPTO CIO Jamie Holcombe discuss how they are embracing innovative technologies.
33m watch -
VA, Air Force Leaders Join Federal CIO Office
Drew Myklegard and Eileen Vidrine join OMB OFCIO to support cybersecurity, data and IT modernization priorities.
4m read -
Technology Modernization Fund Leaders Address Fund’s Progress, Future
Rep. Gerry Connolly and CIO Clare Martorana discuss recent changes to TMF and future priorities for the program.
7m read -
CMS Sees Funding Boosts for CX in Open Enrollment Campaigns
The agency made several enhancements to its websites and communication strategies to help consumers access marketplace coverage.
7m read -
Customer Experience Tech Improvements Highlight Biden Executive Order
Agencies are integrating human-centered design principles to improve customer-facing digital platforms and align with new executive order.
7m read -
Air Force Hones in on User Experience in Modernization
Regular user surveys and constant monitoring go a long way.
7m read -
Biden Agenda to Feature Workforce, Acquisition Priorities
The President’s Management Agenda identifies IT and data as foundational tools for mission delivery.
7m read -
IRS CIO Reflects on Tech Evolution, Modernization Journey
The agency is undergoing a cultural transformation to bring new digital experiences to the taxpayer.
24m listen -
Human-Centered Design's Key Role in Improved Government Services
Leaders at GSA, IRS and VA discuss new digital services that help customers navigate government services.
7m read -
Plugging in the User Needs For Improved Experiences
Agencies are working with their users to determine which technologies will improve the digital experience.
7m read -
VA Advances 3D Printing During Pandemic
The agency’s medical 3D-printing network is improving the patient experience.
7m read -
How CMS's eMedicare Data Store is Improving the Customer Experience
The data store is driving personalized and omni-channel experiences for Medicare beneficiaries.
7m read