customer experience

• Customer Experience

Focus on addressing prior lapses in services and care access have led to increasing veteran satisfaction.

• Artificial Intelligence
• Customer Experience
• Data

AI capabilities and data are providing DOD and USPTO with a clearer vision of what the customer needs in order to provide the best solutions.

• Cloud
• Customer Experience

DISA’s HaCC empowers the warfighter by delivering problem-solving capabilities via user-centered design.

• Customer Experience

The bureau's new reference tool transformed users' information access.

• Customer Experience
• Digital Services

Digital service leaders discuss the progress in a program that aims to have an online remembrance platform for every veteran interred in national cemeteries.

Human capital management improvements at the agency are enabling cost and time savings for the workforce.

Federal CIOs see the executive mandates as north stars for their internal strategies.

• GovCast

Join our senior researchers for a look ahead at the proposed FY 2023 budget.

• Video
• Customer Experience
• Digitization
• GovFocus

IRS Enterprise Digitalization and Case Management Office Co-Director Justin Abold-LaBreche and USPTO CIO Jamie Holcombe discuss how they are embracing innovative technologies.

• Customer Experience
• Cybersecurity
• Data

Drew Myklegard and Eileen Vidrine join OMB OFCIO to support cybersecurity, data and IT modernization priorities.

• Customer Experience

Rep. Gerry Connolly and CIO Clare Martorana discuss recent changes to TMF and future priorities for the program.

• Customer Experience

The agency made several enhancements to its websites and communication strategies to help consumers access marketplace coverage.