customer experience

Federal CIOs see the executive mandates as north stars for their internal strategies.

• GovCast

Join our senior researchers for a look ahead at the proposed FY 2023 budget.

• Video
• Customer Experience
• Digitization
• GovFocus

IRS Enterprise Digitalization and Case Management Office Co-Director Justin Abold-LaBreche and USPTO CIO Jamie Holcombe discuss how they are embracing innovative technologies.

• Customer Experience
• Cybersecurity
• Data

Drew Myklegard and Eileen Vidrine join OMB OFCIO to support cybersecurity, data and IT modernization priorities.

• Customer Experience

Rep. Gerry Connolly and CIO Clare Martorana discuss recent changes to TMF and future priorities for the program.

• Customer Experience

The agency made several enhancements to its websites and communication strategies to help consumers access marketplace coverage.

• Customer Experience

Agencies are integrating human-centered design principles to improve customer-facing digital platforms and align with new executive order.

• Customer Experience
• Data

Regular user surveys and constant monitoring go a long way.

• Customer Experience

The President’s Management Agenda identifies IT and data as foundational tools for mission delivery.

• GovCast

The agency is undergoing a cultural transformation to bring new digital experiences to the taxpayer.

• Customer Experience

Leaders at GSA, IRS and VA discuss new digital services that help customers navigate government services.

• Customer Experience
• Data

Agencies are working with their users to determine which technologies will improve the digital experience.