digital services
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Modernizing Federal Contact Centers
Officials discuss how CX-driven strategies are modernizing contact centers and strengthening security and service delivery.
33m watch Partner Content -
Navigating Federal Cloud Adoption
HHS leaders share how hybrid cloud strategies are evolving, integrating zero trust and shaping future cloud capabilities.
19m watch Partner Content -
Inside SSA’s Digital First Strategy to Modernize Services
SSA is using automation to reduce call wait times, improve customer service and strengthen fraud prevention.
7m read -
Commerce Unifies Financial Systems With BAS Cloud Platform
Commerce consolidates finance and acquisition systems into BAS, improving data sharing, efficiency and cross-bureau collaboration.
3m read -
New OPM Database is First Step for Federal HR Modernization
OPM launched FWD, replacing FedScope with a more transparent, user-friendly platform featuring interactive workforce data.
8m listen -
CMS Uses Explainable AI to Strengthen Medicare Fraud Detection
CMS will use Milliman’s explainable AI model to help investigators focus on high-risk Medicare claims and reduce false-positive fraud alerts.
2m read -
New SHARE IT Act Mandates Federal Code Sharing to Cut Software Costs
Agencies are under pressure to make code public, with CMS leading efforts to drive open-source collaboration and governmentwide savings.
5m read -
Doing More with Less is Muscle Memory for IRS, Former Deputy CIO Says
Darnita Trower discusses her experience, the legacy she’s left behind and how she pushed the IRS to modernize itself,
20m watch -
Pentagon's $200M AI Contracts Signal Broader Effort to Transform Talent
The Army is leveraging Silicon Valley, reservist programs and new hiring strategies to integrate critical digital skills in its ranks.
5m read -
IRS Makes Direct File Code Public as Lawmakers Debate Program’s Fate
The agency sees the Direct File source code as beneficial to government digital services despite what happens with it in proposed budgets.
5m read -
Federal IT Efficiency Summit
The Efficiency Summit is a must-attend for agency decision-makers looking to streamline IT modernization efforts that save taxpayers money.
Hyatt Regency Tysons Corner Center | 7901 Tysons One Pl, Tysons, VA 22102 -
DOD Shifts Cyber Workforce Strategy to Prioritize Skills Over Pedigree
Defense officials and experts say that hiring and maintaining cyber talent is critical to national security.
4m read
