digital services
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SSA Cuts Wait Times, Claims Backlog Through Tech Modernization
SSA officials said technology investments reduced disability backlogs, shortened wait times and expanded digital services.
3m read -
IRS CEO Frames Agency as 'Largest Business in the World'
IRS is applying private-sector business principles to modernize taxpayer services, expand digital tools and improve customer experiences.
3m read -
DOGE Service Eyes Faster Procurement, AI to Modernize Government
Amy Gleason outlined a focus on agile procurement, legacy system modernization, AI adoption and improving citizen services.
3m read -
Modernizing Federal Contact Centers
Officials discuss how CX-driven strategies are modernizing contact centers and strengthening security and service delivery.
33m watch Partner Content -
Navigating Federal Cloud Adoption
HHS leaders share how hybrid cloud strategies are evolving, integrating zero trust and shaping future cloud capabilities.
19m watch -
Inside SSA’s Digital First Strategy to Modernize Services
SSA is using automation to reduce call wait times, improve customer service and strengthen fraud prevention.
7m read -
Commerce Unifies Financial Systems With BAS Cloud Platform
Commerce consolidates finance and acquisition systems into BAS, improving data sharing, efficiency and cross-bureau collaboration.
3m read -
New OPM Database is First Step for Federal HR Modernization
OPM launched FWD, replacing FedScope with a more transparent, user-friendly platform featuring interactive workforce data.
8m listen -
CMS Uses Explainable AI to Strengthen Medicare Fraud Detection
CMS will use Milliman’s explainable AI model to help investigators focus on high-risk Medicare claims and reduce false-positive fraud alerts.
2m read -
New SHARE IT Act Mandates Federal Code Sharing to Cut Software Costs
Agencies are under pressure to make code public, with CMS leading efforts to drive open-source collaboration and governmentwide savings.
5m read -
Doing More with Less is Muscle Memory for IRS, Former Deputy CIO Says
Darnita Trower discusses her experience, the legacy she’s left behind and how she pushed the IRS to modernize itself,
20m watch -
Pentagon's $200M AI Contracts Signal Broader Effort to Transform Talent
The Army is leveraging Silicon Valley, reservist programs and new hiring strategies to integrate critical digital skills in its ranks.
5m read
