digital services
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America.gov Brings Generative AI to Federal Citizen Services
The site uses generative AI to help users find information and access services such as Medicare enrollment and passport applications.
2m read -
Treasury Expands Do Not Pay System to Prevent Improper Payments
Treasury expects 70% to 80% of government programs to fully use Do Not Pay as it expands tools to prevent improper payments.
3m read -
- Artificial Intelligence
- Customer Experience
- Digital Services
- Electronic Health Records
- GovFocus
- Health care
- Health IT
How Tech Advancements Support Military, Veteran Healthcare
The Department of Veterans Affairs and the Department of War are deploying a variety of technology-supported services to help warfighter and veterans behavioral health.
30m watch Partner Content -
SSA Cuts Wait Times, Claims Backlog Through Tech Modernization
SSA officials said technology investments reduced disability backlogs, shortened wait times and expanded digital services.
3m read -
IRS CEO Frames Agency as 'Largest Business in the World'
IRS is applying private-sector business principles to modernize taxpayer services, expand digital tools and improve customer experiences.
3m read -
DOGE Service Eyes Faster Procurement, AI to Modernize Government
Amy Gleason outlined a focus on agile procurement, legacy system modernization, AI adoption and improving citizen services.
3m read -
Modernizing Federal Contact Centers
Officials discuss how CX-driven strategies are modernizing contact centers and strengthening security and service delivery.
33m watch Partner Content -
Navigating Federal Cloud Adoption
HHS leaders share how hybrid cloud strategies are evolving, integrating zero trust and shaping future cloud capabilities.
19m watch -
Inside SSA’s Digital First Strategy to Modernize Services
SSA is using automation to reduce call wait times, improve customer service and strengthen fraud prevention.
7m read -
Commerce Unifies Financial Systems With BAS Cloud Platform
Commerce consolidates finance and acquisition systems into BAS, improving data sharing, efficiency and cross-bureau collaboration.
3m read -
New OPM Database is First Step for Federal HR Modernization
OPM launched FWD, replacing FedScope with a more transparent, user-friendly platform featuring interactive workforce data.
8m listen -
CMS Uses Explainable AI to Strengthen Medicare Fraud Detection
CMS will use Milliman’s explainable AI model to help investigators focus on high-risk Medicare claims and reduce false-positive fraud alerts.
2m read
