digital services

• Digital Services

The VA: Health and Benefits app is improving customer experience by centralizing veteran services.

• GovCast
• Digital Services

The Education Department has been overhauling its digital services for improved UX design.

• Digital Services

Memorial Affairs Undersecretary Matthew Quinn prioritizes tech in veteran memorial programs.

• Video
• Digital Services

New developments in VA’s profile pages for veterans laid to rest help family members memorialize their legacy.

• Customer Experience
• Digital Services

The agency is expanding its digital services and community partnerships to streamline the taxpayer experience.

• Customer Experience
• Data
• Digital Services

Data leaders from GAO and VA discuss how they’re collecting user feedback to improve CX.

• Cybersecurity

Of the $14.1 billion proposed IRS budget, $798 million will improve the taxpayer experience and $310 million will fund Business Systems Modernization.

• HealthCast
• Digital Services

Samara Strauss discusses how VA's digital services team is leveraging human-centered design to improve veterans' experience and services.

• GovCast
• Digitization

SSA CIO Sean Brune eyes improved digital services and security for the nation's benefits agency.

• HealthCast

The National Library of Medicine has collected and provided COVID-19 literature, clinical trial information and more to help us overcome the pandemic.

• Cloud
• Data
• Health IT

Smarter modernization, data, automation, as well as customer and digital services will see the spotlight in 2022.

• Digital Services
• Zero Trust

Low code and other cloud capabilities are used throughout DOD to ease transformation of digital services development.