Customer Experience
Government is leveraging technology to improve public services and customer experience by enhancing accessibility, efficiency and user satisfaction. By integrating digital solutions like AI-driven chatbots, self-service portals and data analytics, agencies can streamline interactions, reduce wait times and deliver more personalized and transparent services to citizens via human-centered design.
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New Talent Strategy Targets Industry Role in Federal AI Workforce
The plan outlines how it wants to prioritize efforts for the partnerships that will fuel talent pipelines in emerging industries.
3m read -
White House Executive Order Seeks to Modernize Federal Digital Services
The America by Design initiative directs agencies to adopt design-driven approaches, standardize services and improve user experience.
4m read -
VA Acting CIO Focuses Tech Strategy on 'Cyber Dominance'
VA OIT is restructuring its workforce, revamping risk management and modernizing tech acquisition to deliver secure, efficient services.
4m read -
Feds Turn to DevSecOps to Balance Innovation with Public Trust
Officials embrace DevSecOps and a human-centered approach to modernize operations and manage risk as AI becomes more embedded in government.
4m read -
- Artificial Intelligence
- Customer Experience
- Data
- Digital Services
- Digitization
- Electronic Health Records
- Health care
- Health IT
- Workforce
VBA Uses Automation to Tackle Claims Surge, Augment Workforce
VBA leverages automation and AI to streamline claims processing and reduce backlogs, while keeping humans central to the process.
4m read -
VA's Platform One Powers Rapid Innovation to Bolster Digital Services
VA's Platform One accelerates software development timelines from weeks to hours, ultimately enhancing digital services for veterans.
5m read -
Doing More with Less is Muscle Memory for IRS, Former Deputy CIO Says
Darnita Trower discusses her experience, the legacy she’s left behind and how she pushed the IRS to modernize itself,
20m watch -
The Next AI Wave Requires Stronger Cyber Defenses, Data Management
IT officials warn of new vulnerabilities posed by AI as agencies continue to leverage the tech to boost operational efficiency.
5m read -
IRS Makes Direct File Code Public as Lawmakers Debate Program’s Fate
The agency sees the Direct File source code as beneficial to government digital services despite what happens with it in proposed budgets.
5m read -
FEHRM CTO Targets Two-Year Cloud Migration for Federal EHR
Lance Scott touts new EHR tech advancements, including cloud migration, expanded data exchange and AI integration to improve care delivery.
4m read -
- Artificial Intelligence
- Cloud
- Customer Experience
- Cybersecurity
- Defense
- Digital Services
- Health IT
- Presidential Transition
- Workforce
Federal Agencies Tout Tech in President Trump’s First 100 Days
Defense modernization and health care restructuring landed among some of the key IT highlights within the president's first few months.
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AI Boosts Customer Experience at Federal Contact Centers
Federal contact center leaders at DOL and VA are exploring AI's potential to drive efficiency and boost customer experience.
3m read
