Customer Experience
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Data Interoperability in Clinical Trials Will Help Put Patients First
The FDA wants to improve diversity in clinical trials as it outlined in new draft guidance open for public comment.
2m read -
Fulcrum Strategy is a 'Community Effort' to Boost DOD Cyber Foundation
The strategy provides four new lines of effort for how the Defense Department will lead cybersecurity efforts.
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TechNet Cyber: Balancing Speed and Security in Global Defense Operations
DISA’s Brig. Gen. Michael Cornell discusses user engagement in efforts to secure systems amid modernization.
8m watch -
Federal Tech Leads Reflect on What Makes Great CX
Following mandates to improve the customer experience, officials are embracing new workforce development approaches.
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VA Hits Milestone With 2 Million App Downloads
Officials say interest in the mobile application is an indicator of the tool’s staying power and importance of VA's digital transformation.
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CDC's New Website Keys in on User Experience
As a part of CDC’s “Moving Forward” project, the agency unveiled a new website. The user experience drove the heart of the project.
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Building Cyber Resiliency in Federal Systems
Constructing strong networks and systems is imperative for government agencies. With more resilient systems, agencies will be able to continue operating and bounce back quickly if a security breach occurs.
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IRS Tax Filing Pilot Part of Digital-First Customer Experience Plan
Many taxpayers increasingly expect flexible, easy and self-directed digital interactions, agency leaders said.
5m read -
Connectivity Drives Future of Defense
The Defense Department is strategizing new operating concepts ahead of future joint force operations.
8m read -
Transitioning Systems for Modern Agency Missions
IT modernization is a constant process necessary for improving customer service, mission delivery and collaboration.
40m watch -
How TMF is Helping Agencies Accelerate Tech Modernization
The program launched a new AI pilot to expedite TMF applications as agency leaders urge more to consider applying for funds.
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Defense Planning Commission Recommends Common Analytics System
The group's report says that data modernization is critical to streamlining and providing agility to budgeting process.
3m read
