Customer Experience
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DISA Delivers Dynamic User Experience Through Warfighter-Centric Portfolio
DISA’s HaCC empowers the warfighter by delivering problem-solving capabilities via user-centered design.
5m read -
Census Bureau Developed Survey Explorer Tool with UX Design
The bureau's new reference tool transformed users' information access.
3m read -
IRS Draws on UX Principles to Redesign Tax Withholding Estimator
The agency is broadly redesigning its public-facing applications to be more efficient and user-friendly.
5m read -
Memorializing Veterans with 'Veterans Legacy Memorial'
Digital service leaders discuss the progress in a program that aims to have an online remembrance platform for every veteran interred in national cemeteries.
16m read -
IRS, USPTO Talk Digitalization Processes within IT Modernization
IRS Enterprise Digitalization and Case Management Office Co-Director Justin Abold-LaBreche and USPTO CIO Jamie Holcombe discuss how they are embracing innovative technologies.
33m watch -
VA, Air Force Leaders Join Federal CIO Office
Drew Myklegard and Eileen Vidrine join OMB OFCIO to support cybersecurity, data and IT modernization priorities.
4m read -
Technology Modernization Fund Leaders Address Fund’s Progress, Future
Rep. Gerry Connolly and CIO Clare Martorana discuss recent changes to TMF and future priorities for the program.
7m read -
CMS Sees Funding Boosts for CX in Open Enrollment Campaigns
The agency made several enhancements to its websites and communication strategies to help consumers access marketplace coverage.
7m read -
Customer Experience Tech Improvements Highlight Biden Executive Order
Agencies are integrating human-centered design principles to improve customer-facing digital platforms and align with new executive order.
7m read -
Air Force Hones in on User Experience in Modernization
Regular user surveys and constant monitoring go a long way.
7m read -
Biden Agenda to Feature Workforce, Acquisition Priorities
The President’s Management Agenda identifies IT and data as foundational tools for mission delivery.
7m read -
Human-Centered Design's Key Role in Improved Government Services
Leaders at GSA, IRS and VA discuss new digital services that help customers navigate government services.
7m read
