digital services
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Top Federal Leaders to be Honored at Health IT Summit
Key government leaders will be recognized as part of the Flywheel Awards program highlighting contributions within the health IT space.
7m read -
Digital Services Are Helping CMS Meet CX Goals
President Biden’s 2021 executive order pushes agencies to improve customer experience.
7m read -
HHS Health Chief: Equity is Everyone's Issue
Agencies are strategizing best practices for workforce and technology to help combat disparities in health care.
7m read -
VA Celebrates Digital Services Innovation to Boost Veterans Benefits Access
The agency recognized recent programs during an event at its health care facility in Palo Alto.
7m read -
Education Department Improves Customer Experience Through Digital Services
The Department of Education enhances the digital experience for 16 million users through implementation of the 21st Century Integrated Digital Experience Act.
20m listen -
Digital Memorial Adds Over 300,000 Veteran Records Using Army Data
The Veterans Legacy Memorial remembrance platform includes additional veteran profiles from DOD cemeteries ahead of Memorial Day.
7m read -
Tools to Improve the Federal Customer Experience
Hear how GSA and Maximus are driving targeted, practical IT improvements to enhance customer experience.
30m watch -
PACT Act Update: VHA’s 'People, Process, Technology' Supporting the Legislation
The agency is making progress in hiring and developing new scheduling tools.
7m read -
The Tech Behind the New Social Security Website
Social Security Administration Acting Chief Business Officer Eric Powers explains the redesigned ssa.gov site and discusses tech supporting the effort.
7m read -
Data, Digital Services Will Drive Federal IT in 2023
Health and civilian agencies expect to build off progress to improve health equity, smarter IT acquisitions and better customer experience through digital services.
7m read -
VA CXO is Building Trust in Digital Services
John Boerstler explains how customer experience initiatives are building trust among veterans.
23m listen -
Enhancing the Taxpayer Experience with Tech Innovation
Leaders take a closer look at the business process, automation, recruiting and retention, and data analytics to continuously modernize technology and improve digital services.
24m watch
