digital services
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Tools to Improve the Federal Customer Experience
Hear how GSA and Maximus are driving targeted, practical IT improvements to enhance customer experience.
30m watch -
PACT Act Update: VHA’s 'People, Process, Technology' Supporting the Legislation
The agency is making progress in hiring and developing new scheduling tools.
7m read -
GovCIO Media & Research to Host Third Annual Women Tech Leaders Summit
The third annual Women Tech Leaders Summit will be held on April 13 at the International Spy Museum in Washington, D.C. from 8 am – 12 pm.
7m read -
The Tech Behind the New Social Security Website
Social Security Administration Acting Chief Business Officer Eric Powers explains the redesigned ssa.gov site and discusses tech supporting the effort.
7m read -
Data, Digital Services Will Drive Federal IT in 2023
Health and civilian agencies expect to build off progress to improve health equity, smarter IT acquisitions and better customer experience through digital services.
7m read -
VA CXO is Building Trust in Digital Services
John Boerstler explains how customer experience initiatives are building trust among veterans.
23m listen -
Enhancing the Taxpayer Experience with Tech Innovation
Leaders take a closer look at the business process, automation, recruiting and retention, and data analytics to continuously modernize technology and improve digital services.
24m watch -
VA’s New Mobile App Centralizes Veteran Services
The VA: Health and Benefits app is improving customer experience by centralizing veteran services.
5m read -
Enhancing Customer Experience for Federal Student Aid
The Education Department has been overhauling its digital services for improved UX design.
23m listen -
NCA is Using Technology to Improve Memorial Services
Memorial Affairs Undersecretary Matthew Quinn prioritizes tech in veteran memorial programs.
5m read -
Digital Remembrance Platform VLM Impacts Veteran Community
New developments in VA’s profile pages for veterans laid to rest help family members memorialize their legacy.
10m watch -
IRS Developing New Digital Services, Community Partnerships
The agency is expanding its digital services and community partnerships to streamline the taxpayer experience.
3m read