Digital Services
Agencies are modernizing and developing digital services to transform how they interact with citizens. With design and technology, government digital services include secure online platforms, automation and data integration to improve service efficiency, accessibility and responsiveness to public needs.
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What Will a Post-Digital Government Look Like?
With artificial intelligence on the horizon, governments of tomorrow will build off the digital innovations of today with human-centered design...
10m read -
The Future of Air and Space Command, Control Needs Partnerships and Technology
Defense officials emphasized the need for better interoperability and faster adaptation of commercial tech.
7m read -
The White House Lays Out Its Digital Customer Experience Guidance
An OMB memo and a White House fact sheet prioritize ways that Americans can best interact with agencies online.
19m listen -
US Digital Corps is Bringing Cybersecurity Innovation to Government
Fellow Jamila Crawford embedded at CISA is eyeing emerging technology amid national security priorities.
18m listen -
New Directorate Will Transform Air Force Digital Operations
The new office’s lead talks leveraging emerging technologies and best practices to speed up scientific research and innovation.
35m listen -
Increasing Data Access Without Compromising Security
Join federal leaders to learn more about how they’re increasing data access without threatening the security of critical data in health care and health research.
30m watch -
Principles of Digital Services to Drive Modernization
As agencies continue to modernize and move toward a fully digital ecosystem, they continue to see benefits around unlocking data access and introducing digital services to enable fast and smart decision-making.
30m watch -
Digital Services Are Helping CMS Meet CX Goals
President Biden’s 2021 executive order pushes agencies to improve customer experience.
7m read -
'As-a-Service' IT Delivery Models Driving Modernization
Technology experts from VA, FDA and Maximus discuss how IT models can address common needs in government and share strategies for successful deployment.
30m watch -
HHS Health Chief: Equity is Everyone's Issue
Agencies are strategizing best practices for workforce and technology to help combat disparities in health care.
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VA Celebrates Digital Services Innovation to Boost Veterans Benefits Access
The agency recognized recent programs during an event at its health care facility in Palo Alto.
7m read -
DOT Targets Improved CX for Airline Travelers Through New Digital Services
The agency sees data sharing and transparency helping hold airlines accountable for improved air travel experience.
7m read
