Customer Experience

• Customer Experience
• Digitization

Gundeep Ahluwalia said CX should be “baked into the cake,” not the “icing on top.”

• Customer Experience
• Cybersecurity

CBP CIO Sonny Bhagowalia said cyber threats have increased by 225% and require improved response.

• Artificial Intelligence
• Customer Experience

DOL CTO Sanjay Koyani says user experience is guiding the agency’s IT modernization.

• Customer Experience
• Cybersecurity
• Zero Trust

Key tools within the strategy include software bills of materials and data analytics.

• Video
• Customer Experience
• Data
• Digital Services
• GovFocus
• Workforce

Leaders take a closer look at the business process, automation, recruiting and retention, and data analytics to continuously modernize technology and improve digital services.

• Customer Experience
• Cybersecurity
• Data
• Health IT

The agency is on the verge of releasing a department-wide data strategy while agencies continue focusing on cyber and CX.

• Customer Experience
• Digital Services

The agency is expanding its digital services and community partnerships to streamline the taxpayer experience.

• Customer Experience
• Data
• Digital Services

Data leaders from GAO and VA discuss how they’re collecting user feedback to improve CX.

• Customer Experience

Focus on addressing prior lapses in services and care access have led to increasing veteran satisfaction.

• Artificial Intelligence
• Customer Experience
• Data

AI capabilities and data are providing DOD and USPTO with a clearer vision of what the customer needs in order to provide the best solutions.

• Cloud
• Customer Experience

DISA’s HaCC empowers the warfighter by delivering problem-solving capabilities via user-centered design.

• Customer Experience

The bureau's new reference tool transformed users' information access.