customer experience
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HHS Targets Data Strategy Amid Federal Cyber, CX Priorities
The agency is on the verge of releasing a department-wide data strategy while agencies continue focusing on cyber and CX.
5m read -
Flywheel Fridays - Women Tech Leaders Inspire Women to Serve
Our second Women Tech Leaders event highlighted agency priorities led by women and discussed ways for women to get involved in government.
18m listen -
IRS Developing New Digital Services, Community Partnerships
The agency is expanding its digital services and community partnerships to streamline the taxpayer experience.
3m read -
GAO, VA are Leveraging Data to Improve Customer Experience
Data leaders from GAO and VA discuss how they’re collecting user feedback to improve CX.
5m read -
VA Sees Returns from Yearslong Customer Experience Campaign
Focus on addressing prior lapses in services and care access have led to increasing veteran satisfaction.
5m read -
How Data Helps DOD, USPTO Target Customer Needs
AI capabilities and data are providing DOD and USPTO with a clearer vision of what the customer needs in order to provide the best solutions.
5m read -
DISA Delivers Dynamic User Experience Through Warfighter-Centric Portfolio
DISA’s HaCC empowers the warfighter by delivering problem-solving capabilities via user-centered design.
5m read -
Census Bureau Developed Survey Explorer Tool with UX Design
The bureau's new reference tool transformed users' information access.
3m read -
Memorializing Veterans with 'Veterans Legacy Memorial'
Digital service leaders discuss the progress in a program that aims to have an online remembrance platform for every veteran interred in national cemeteries.
16m read -
VA Eyes CX, RPA in HR Modernization Plan
Human capital management improvements at the agency are enabling cost and time savings for the workforce.
5m read -
USPTO, HHS OIG Tackling CX, Zero Trust, Equity Directives
Federal CIOs see the executive mandates as north stars for their internal strategies.
5m read -
Flywheel Fridays - Breaking Down IT Priorities in FY 2023
Join our senior researchers for a look ahead at the proposed FY 2023 budget.
16m listen