digital services

• Video
• Digital Services

New developments in VA’s profile pages for veterans laid to rest help family members memorialize their legacy.

• Customer Experience
• Digital Services

The agency is expanding its digital services and community partnerships to streamline the taxpayer experience.

• Customer Experience
• Data
• Digital Services

Data leaders from GAO and VA discuss how they’re collecting user feedback to improve CX.

• Cybersecurity

Of the $14.1 billion proposed IRS budget, $798 million will improve the taxpayer experience and $310 million will fund Business Systems Modernization.

• HealthCast
• Digital Services

Samara Strauss discusses how VA's digital services team is leveraging human-centered design to improve veterans' experience and services.

• GovCast
• Digitization

SSA CIO Sean Brune eyes improved digital services and security for the nation's benefits agency.

• HealthCast

The National Library of Medicine has collected and provided COVID-19 literature, clinical trial information and more to help us overcome the pandemic.

• Cloud
• Data
• Health IT

Smarter modernization, data, automation, as well as customer and digital services will see the spotlight in 2022.

• Digital Services
• Zero Trust

Low code and other cloud capabilities are used throughout DOD to ease transformation of digital services development.

• Customer Experience
• Data

Agencies are working with their users to determine which technologies will improve the digital experience.

• Data
• DevSecOps
• Digital Services

Kessel Run hopes its work will encourage more collaboration across the Defense Department.

• GovCast

The executive was also instrumental in overseeing various data and cloud initiatives at USDA.