Digital Services
Agencies are modernizing and developing digital services to transform how they interact with citizens. With design and technology, government digital services include secure online platforms, automation and data integration to improve service efficiency, accessibility and responsiveness to public needs.
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A Reflection on User Experience From DOD's First CXO
Colt Whittall highlights some of the initiatives that helped set the stage for transformed digital experience at the Air Force.
5m read -
Strategies Supporting the Future Hybrid Workforce
New federal strategies are defining what it means to work and operate in the future workplace.
29m watch -
Enhancing Federal Digital CX
Agencies are increasingly using digital tools and processes to improve the ways that people interact with the government.
33m watch -
A Look at DHS' Plans to Boost CX, IT Workforce
The agency’s focus on improving the customer experience is leading to new hiring initiatives and AI development.
28m listen -
Senate Confirms New White House Cyber Director
Harry Coker will be the second permanent National Cyber Director since the office's inception.
7m read -
The Road To Creating a Better Digital Government
Federal leader Jennifer Pahlka outlines ways government can align technology demands to better serve the public digitally.
38m listen -
Data Sharing and AI Top Federal Health Agency Priorities in 2024
Government is on a mission to address health disparities and close gaps through technology.
10m read -
VA to Expand Mental Health Efforts Amid Veterans Suicide Report
The pandemic exacerbated the number of veteran suicides in 2021, according to the department.
7m read -
VA Prepares for EHR, AI Priorities in 2024
The agency saw some largescale digital developments this year around EHR modernization and increased health care demands.
10m read -
GovCIO Media & Research Opens Nominations for Defense IT Summit Flywheel Awards
The Flywheel Award nominations, recognizing key defense leaders’ contributions within the IT space, is open for the Defense IT Summit on February 9.
7m read -
Veterans Legacy Memorial Doubles in Size, Expanding Database of Veteran Records
The expansion now covers nearly 10 million veteran records ahead of Veterans Day.
7m read -
GSA Takes on the Digital Experience
The agency is creating new efforts to help government meet new OMB directives.
10m read
