Digital Services
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DOT Targets Improved CX for Airline Travelers Through New Digital Services
The agency sees data sharing and transparency helping hold airlines accountable for improved air travel experience.
7m read -
How Digital Services Can Change Health Care
CMS' digital services chief sees tech as a key enabler for mission-critical services around equity, payments and recruiting.
7m read -
Education Department Improves Customer Experience Through Digital Services
The Department of Education enhances the digital experience for 16 million users through implementation of the 21st Century Integrated Digital Experience Act.
20m listen -
Tech Drives Federal Plans to Reduce Carbon Footprint at DOE
Electrification, cutting-edge research labs and cooling technologies are helping agencies reduce carbon footprint.
7m read -
Tools for IT Modernization
Learn about the tools that create a customized roadmap for federal agencies on their journey through IT modernization.
7m read -
Tools to Improve the Federal Customer Experience
Hear how GSA and Maximus are driving targeted, practical IT improvements to enhance customer experience.
30m watch -
PACT Act Update: VHA’s 'People, Process, Technology' Supporting the Legislation
The agency is making progress in hiring and developing new scheduling tools.
7m read -
The Tech Behind the New Social Security Website
Social Security Administration Acting Chief Business Officer Eric Powers explains the redesigned ssa.gov site and discusses tech supporting the effort.
7m read -
Data, Digital Services Will Drive Federal IT in 2023
Health and civilian agencies expect to build off progress to improve health equity, smarter IT acquisitions and better customer experience through digital services.
7m read -
Federal Shared Services Need More Governance
Agencies including NARA, Commerce and State are tackling longstanding issues around shadow IT and decentralized systems.
7m read -
Enhancing the Taxpayer Experience with Tech Innovation
Leaders take a closer look at the business process, automation, recruiting and retention, and data analytics to continuously modernize technology and improve digital services.
24m watch -
VA’s New Mobile App Centralizes Veteran Services
The VA: Health and Benefits app is improving customer experience by centralizing veteran services.
5m read
