customer experience

• Customer Experience
• Digitization
• Health care
• Health IT

Leaders from BARDA, CMS, DOD and VA discuss evolving cross-government health collaborations at the 2022 iEX Conference.

• GovCast
• Customer Experience
• Digital Services

An OMB memo and a White House fact sheet prioritize ways that Americans can best interact with agencies online.

• Customer Experience
• Digital Services

The agency sees data sharing and transparency helping hold airlines accountable for improved air travel experience.

• GovCast

NASA's new framework will be key to achieving acquisition excellence, enhancing the procurement process and improving innovative practices.

• GovCast
• Digital Services

The Department of Education enhances the digital experience for 16 million users through implementation of the 21st Century Integrated Digital Experience Act.

• HealthCast
• Health IT

VEO’s Executive Director of Multi-Channel Technology talks the latest developments bolstering the veteran experience.

• Customer Experience

As agencies work toward improving customer service and experience, low-code software development can help also reduce costs.

• Video
• Customer Experience
• Digital Services
• GovFocus

Hear how GSA and Maximus are driving targeted, practical IT improvements to enhance customer experience.

• Video
• Cloud
• Data
• GovFocus

Hear how hybrid cloud solutions are being used to expand data access, improve interoperability and enhance overall user experience.

• HealthCast

With the Health and Benefits mobile app hitting 1 million downloads, tech is enabling access to key services.

• Customer Experience
• Digital Services

Social Security Administration Acting Chief Business Officer Eric Powers explains the redesigned ssa.gov site and discusses tech supporting the effort.

• GovCast
• Cloud
• Customer Experience

The agency is creating new workforce efficiencies for DOD’s new cloud computing era.